Privacy Policy

Last updated: 12.09.2025

We at Mount Elgon Trekkers take your privacy seriously. This policy explains what personal data we collect, why, and how we protect it.

1. Information We Collect

We may collect:

Name, email address, phone number
Booking and travel preferences, special/health requirements
Payment information (through secure payment processors)
Website analytics (IP address, browser type, pages visited, time spent)
Communication history (emails/messages)

2. How We Use Your Information

We use personal data to:

Process bookings & payments
Send you confirmations, updates, itineraries, safety information
Improve our services, website, and customer experience
Provide marketing communications/promotions if you consent

3. Sharing Your Information

We do not sell or rent your personal data. We may share it only with:

Third‐party service providers essential to fulfilling the tour (guides, accommodation partners, transport providers)
Payment processors for completing transactions
Legal or regulatory authorities if required by law

4. Cookies & Website Analytics

Our website uses cookies or similar technologies to monitor usage, improve site performance, and better understand user behavior.
You can disable cookies in your browser settings, but this may affect certain functions on the site (e.g. booking forms).

5. Data Security

We employ reasonable security measures (encryption, secure servers, trusted third‑party services) to protect your personal data.
Access to your personal data is limited to staff or partners who need it to provide our services.

6. Your Rights

You have the right to:

Access personal data we hold about you
Correct or update inaccurate or incomplete information
Request deletion of your personal data, if no legal obligation exists to retain it
Withdraw consent for marketing communications

To exercise any of these rights, please contact us at: info@mountelgontrekkers.com

7. External Links

Our site may contain links to external sites / partners. We are not responsible for their privacy or content practices.

8. Changes to This Policy

We may update these Policies (Terms & Conditions and Privacy Policy) from time to time. Changes will be posted on this page with the “Last updated” date.

Contact Information

Mount Elgon Trekkers
Email: info@mountelgontrekkers.com
Phone: +256 758 747809